Customer Care
Returns & Refunds Policy
At JA Enterprise, customer satisfaction is our top priority. We want you to be fully satisfied with your purchase. Please read our policy details below on how we handle returns and refunds.
30-Day Window
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange.
Original Condition
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
Proof of Purchase
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
How to Initiate a Return
Email our support desk at sales@jaenterpriseus.com with your order number and invoice details.
Pack the item securely in its original packaging and mail it back using a trackable shipping provider.
Once we inspect your package, we will process your refund back to your original payment method within 5-7 business days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you have done all of this and still have not received your refund, please contact us.
Sale & Promotional Items
Only regular priced items may be refunded. Unfortunately, sale items are final sale and cannot be returned or refunded unless they arrive defective or damaged.
Exchanges & Replacements
We only replace items if they are defective or damaged during shipping. If you need to exchange it for the exact same item, send us an email at sales@jaenterpriseus.com and send your item to our corporate address.
Return Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.